Privacy Policy

Personal Identification Data

When you create an account, place an order, or contact us, we may collect your full name, email address, phone number, institutional or organizational affiliation, and professional title or role. This information is necessary to identify you as a customer and to communicate with you about your orders and account.

Account Information

When you register for an account on our Site, we collect your chosen username, email address, and an encrypted version of your password. We may also store your account preferences, saved shipping addresses, communication preferences, and order history associated with your account.

Order and Transaction Data

When you place an order, we collect information necessary to fulfill that order, including shipping and billing addresses, the products ordered, order quantities, pricing details, and any special instructions you provide. We retain order history to provide you with a record of past purchases and to improve our services.

Payment Information

Payment processing is handled by third-party payment processors. We do not directly collect, store, or have access to your full credit card numbers, debit card numbers, or bank account details. Our payment processors are PCI-DSS compliant and provide us only with limited transaction information such as the last four digits of your card, card type, and transaction confirmation details.

Technical and Analytics Data

When you visit our Site, we automatically collect certain technical information, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, time spent on pages, click patterns, and the date and time of your visit. This data helps us understand how visitors use our Site and allows us to improve functionality and user experience.

Cookies and Similar Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activity on our Site. Cookies are small data files stored on your device that help us remember your preferences, maintain your session, and analyze site traffic. For more details, please see the "Cookies and Tracking Technologies" section below.

Order Fulfillment and Service Delivery

We use your personal and order information to process and fulfill your orders, manage shipping and delivery, process payments through our third-party processors, send order confirmation and shipping notifications, handle returns and exchanges, and provide customer support related to your purchases.

Account Management

We use your account information to create and maintain your account, authenticate your identity when you log in, store your order history and preferences, and provide personalized features and recommendations based on your research interests and past purchases.

Communication

We may use your contact information to send you transactional emails related to your orders and account, respond to your inquiries and support requests, send product updates and new catalog announcements (where you have opted in), and notify you of changes to our policies or services. You may opt out of non-transactional communications at any time by using the unsubscribe link in our emails or by contacting us directly.

Analytics and Site Improvement

We use technical and analytics data to monitor and analyze usage trends and patterns, improve our Site's functionality, performance, and user experience, conduct internal research and development, identify and fix technical issues, and optimize our product offerings based on customer interest and behavior.

Legal Compliance and Protection

We may use your information to comply with applicable laws, regulations, and legal processes, enforce our Terms of Service and other agreements, protect the rights, property, and safety of Sanaris Molecular Research, our customers, and others, and detect, prevent, and address fraud, security breaches, or other potentially prohibited or illegal activities.

Consent

Where you have given us clear, affirmative consent to process your personal data for a specific purpose, such as subscribing to our newsletter or accepting non-essential cookies. You have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

Contractual Necessity

Processing that is necessary for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract. This includes processing your personal information to fulfill your orders, manage your account, and provide the products and services you have requested.

Legitimate Interest

Processing that is necessary for our legitimate interests or the legitimate interests of a third party, provided that such interests are not overridden by your rights and freedoms. Our legitimate interests include improving our products and services, maintaining the security of our Site, conducting analytics to understand customer behavior, and marketing our products to existing customers. We carefully balance our interests against your privacy rights in each case.

Legal Obligation

Processing that is necessary for compliance with a legal obligation to which we are subject, such as tax reporting, regulatory compliance, and responding to lawful requests from public authorities.

Payment Processors

We share necessary transaction information with our third-party payment processors to facilitate secure payment for your orders. These processors are contractually obligated to protect your information and use it only for the purpose of processing your payment.

Shipping and Fulfillment Partners

We share your shipping address and contact details with our shipping carriers and fulfillment partners to deliver your orders. These partners are bound by confidentiality agreements and may only use your information for the purpose of delivering your order.

Analytics Providers

We may share anonymized or aggregated data with analytics service providers to help us understand site usage and improve our services. These providers are contractually prohibited from using this data to identify individual users or for any purpose other than providing analytics services to us.

Legal and Compliance Disclosures

We may disclose your information if required to do so by law or in the good-faith belief that such disclosure is necessary to comply with a court order, subpoena, or other legal process, protect and defend the rights or property of Sanaris Molecular Research, prevent or investigate possible wrongdoing in connection with our services, or protect the personal safety of users of the Site or the public.

Business Transfers

In the event that Sanaris Molecular Research is involved in a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your information.

CCPA Rights (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with the following rights:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which your information was collected, the business or commercial purpose for collecting your information, and the categories of third parties with whom we share your information.
• Right to Delete: You have the right to request the deletion of your personal information that we have collected, subject to certain exceptions as permitted by law (such as information necessary for completing a transaction or complying with a legal obligation).
• Right to Opt-Out: You have the right to opt out of the "sale" or "sharing" of your personal information. Sanaris Molecular Research does not sell your personal information. If we engage in activities that may be considered "sharing" under the CCPA (such as certain cross-context behavioral advertising), we will provide a clear mechanism for you to opt out.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. You will not receive different pricing, quality of service, or access to our products because you exercised a privacy right.
• Right to Correct: You have the right to request that we correct any inaccurate personal information we maintain about you.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of any sensitive personal information collected about you.

To exercise your CCPA rights, please contact us at [email protected]. We will verify your identity before processing your request and respond within 45 days as required by law.

GDPR Rights (EU/EEA Residents)

If you are located in the European Union or European Economic Area, the General Data Protection Regulation (GDPR) provides you with the following rights:

• Right of Access: You have the right to obtain confirmation as to whether your personal data is being processed and, where that is the case, to access the personal data along with information about the purposes of processing, categories of data, recipients, and retention periods.
• Right to Rectification: You have the right to obtain the correction of inaccurate personal data and to have incomplete personal data completed.
• Right to Erasure: You have the right to request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, when you withdraw consent, when you object to processing and there are no overriding legitimate grounds, or when the data has been unlawfully processed.
• Right to Restriction of Processing: You have the right to request the restriction of processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or when the processing is unlawful and you oppose erasure.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller without hindrance.
• Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes. Where you object to processing for direct marketing, we will cease processing your data for that purpose immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority in the EU member state of your habitual residence, place of work, or place of the alleged infringement.

To exercise your GDPR rights, please contact us at [email protected]. We will respond to your request within 30 days as required by the GDPR. In certain circumstances, we may extend this period by an additional 60 days, in which case we will inform you of the extension and the reasons for the delay.

State Privacy Laws

If you are a resident of a state with an applicable privacy law, including but not limited to Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), Texas (TDPSA), Oregon (OCPA), Montana (MCDPA), or other states with enacted consumer privacy legislation, you may have rights similar to those described above, including the right to access, correct, delete, and obtain a copy of your personal data, as well as the right to opt out of targeted advertising, the sale of personal data, and certain profiling activities.

To exercise your rights under any applicable state privacy law, please contact us at [email protected]. We will process your request in accordance with the applicable law and respond within the timeframe required by that law. If your request is denied, you may have the right to appeal that decision.

Essential Cookies

These cookies are strictly necessary for the operation of our Site. They enable core functionality such as session management, authentication, shopping cart functionality, and security features. These cookies cannot be disabled as they are required for the Site to function properly.

Functional Cookies

These cookies allow our Site to remember choices you make (such as your preferred language, region, or display settings) and provide enhanced, personalized features. They may be set by us or by third-party providers whose services we have added to our pages.

Analytics Cookies

These cookies help us understand how visitors interact with our Site by collecting and reporting information anonymously. They allow us to measure and improve the performance of our Site, understand which pages are the most popular, and identify how visitors navigate through the Site.

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies, to accept only certain cookies, or to notify you when a cookie is set. Please note that disabling cookies may affect the functionality of our Site and limit your ability to use certain features, such as maintaining a shopping session or staying logged in to your account.